Shipping & Returns

Shipping Costs and Time

Domestic shipping fees are $4.50 for 4 ounces of product and below, $8 for bigger packages. Free Shipping for orders above $50 in the US. International shipping fees are calculated by USPS during checkout.

We are shipping with USPS, which usually takes about 3 days to deliver a package. International shipping times vary. Packages originate from Ronan, Montana. As soon as an item ships, you will receive an email with tracking information. Orders are sent within 7 business days unless stated otherwise (i.e. if you are participating in a pre-sale).

Returns

Contact us at info@bigskyproducts.us if you need to return a product.

You can return your package within 30 days from day of order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to:
BIG SKY PRODUCTS LLC
407 Main Street SW
Ronan, Montana (US) 59864

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@bigskyproducts.us.

Exchanges

We care about the health of animals. If you have purchased a product that you are unable to give to your animal, contact us at info@bigskyproducts.com and we will see what we can do to help you.

If the item(s) are damaged, contact us for an exchange at info@bigskyproducts.us. Send the item to:
BIG SKY PRODUCTS LLC
407 Main Street SW
Ronan, Montana (US) 59864

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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